Return & Refund Policy

A simple returns document with large headings and plain policy copy, matching the structure of the reference layout.

We design every piece with care and precision. If your purchase does not meet expectations, you may request a return within 14 days of delivery.

Returns must be shipped within that 14-day period and should be registered through the official return flow before they are sent back.

Return Conditions

To be eligible for return, items must be:

  • Unworn
  • Unwashed
  • In original condition
  • Returned with all tags attached
  • Sent back in the original packaging

Items that do not meet these conditions may be refused. Returns sent back without prior registration may also be declined or returned to sender.

Non Returnable Items

  • Underwear, including socks
  • Fragrances or sealed items that have been opened
  • Final sale items
  • Items returned after the return window

Bundles & Promotional Offers

Bundle or multi-item offers may only be returned when the complete set is sent back, including original packaging. Individual items from a bundle cannot be refunded separately.

Items purchased as part of selected promotional campaigns may be marked as final sale and may not qualify for refund.

Exchanges

Direct exchanges can be enabled by market when needed. For markets where exchanges are not active, the customer should return the original item for refund and place a new order separately.

Return Costs

Return shipping costs are the responsibility of the customer unless local law or an approved exception says otherwise. Customs duties, import charges and courier-related costs connected to the return are also non-refundable.

We recommend using a tracked service and keeping proof of shipment until the return has been processed.

Refunds

Once the return has been received and approved, the refund is processed back to the original payment method. Processing time after approval can vary depending on the payment provider.

You will receive confirmation once the refund has been completed.

Damaged Or Faulty Items

If you receive a damaged or faulty item, register the issue within 48 hours of delivery and include clear photos plus a short description of the problem.

Customer care can then review the case and confirm the next step for replacement, refund or another appropriate resolution.