Terms of Service

These Terms of Service apply to purchases from LYORA (lyoracollective.com), a trading name of AVENOR RETAIL GROUP LTD, a company registered in England and Wales with company number 17479603 and registered office at 128 City Road, London, EC1V 2NX, United Kingdom. By accessing or purchasing from LYORA, you agree to these Terms.

1. General

LYORA provides products for personal use only. By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

2. Product information

We aim to present all products, descriptions and images as accurately as possible. Colours, textures or product appearance may vary slightly depending on your device.

3. Pricing and availability

Prices are shown in the currency displayed on the website and at checkout. We may change prices, products or availability at any time, but changes do not affect orders already confirmed.

4. Orders

We may refuse or cancel an order in cases of suspected fraud, resale activity, pricing errors or stock issues. If we cancel a paid order, we refund you in full.

5. Shipping

Delivery times are estimates. See our Shipping Policy for details.

6. Returns and refunds

Returns and refunds are handled under our Return & Refund Policy.

7. Liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for it. Nothing in these Terms excludes or limits any guarantees or rights you have under the Australian Consumer Law or other applicable consumer law.

8. Contact

Questions about these Terms can be sent to info@lyoracollective.com.

9. Governing law

These Terms are governed by the laws of England and Wales. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, including the Australian Consumer Law.