FAQ
Shipping and orders
Our current Shipping Policy covers Australia. International delivery is not confirmed. Email orders@lyoracollective.com before ordering for another country.
Published processing is usually 1–3 business days after payment confirmation, but supplier-specific fulfilment times and final delivery estimates are pending confirmation. We cannot promise an arrival date. Tracking is emailed after dispatch; email orders@lyoracollective.com if tracking has not moved.
Shipping costs and current promotion eligibility must be checked at checkout. No free-shipping threshold is promised here.
Returns and refunds
You may request a change-of-mind return within 14 days of receiving your order. Items must be unworn, unused, in original condition, with all original tags and packaging. The customer pays change-of-mind return postage. Underwear, swimwear and earrings are excluded for hygiene reasons unless faulty. Sale pricing alone is not an exclusion in our current Return & Refund Policy.
Email returns@lyoracollective.com to start a return. Self-service returns being unavailable does not mean returns are unavailable. Wait for return instructions before sending items.
For faulty, damaged or incorrect items, email returns@lyoracollective.com with your order number and clear photos. Human review determines the appropriate remedy under our policy and consumer rights.
Approved refunds are issued to the original payment method within 10 business days after receipt, inspection and approval. Payment-provider timing may vary.
Cancellations, address changes and exchanges
Cancellation and address-change cutoffs are not confirmed. Contact orders@lyoracollective.com promptly; neither a cancellation nor a delivery-address change is guaranteed. Editing an account address does not change an existing order. Exchange eligibility and process require confirmation from returns@lyoracollective.com.
Products, sizing and care
Exact measurements, product-specific fit, materials and care instructions need supplier confirmation. Ask about the specific product and use only verified details; there is no universal recommendation to size up.
Payments and support
Use the payment options offered at checkout. Never share full card numbers, passwords or authentication codes in chat.
Customer support: support@lyoracollective.com. Orders and tracking: orders@lyoracollective.com. Returns and refunds: returns@lyoracollective.com. General enquiries: info@lyoracollective.com. We aim to reply within 2 business days; this is not a guarantee.
Request human support for chargebacks, suspected fraud, duplicate charges, legal threats, policy exceptions, conflicting order information or any issue needing human review.