Shipping policy

Shipping Policy

UNBOUND ships worldwide unless otherwise stated.

Order processing
Orders are usually processed within [1–3 business days] after payment confirmation. During launches, sales periods, holidays, or high-volume periods, processing may take longer.

Shipping times
Estimated delivery times:

  • Australia: shipping rate and delivery window — supplier placeholder

  • New Zealand: shipping rate and delivery window — supplier placeholder

  • International: [supplier delivery window — placeholder]

These are estimated delivery windows and not guaranteed.

Shipping costs
Shipping fees are calculated at checkout unless free shipping promotions apply.

Customs, duties, and taxes
For international orders, customs duties, taxes, import fees, or other charges may apply depending on your country. These charges are the responsibility of the customer unless stated otherwise.

Tracking
If tracking is available for your shipment, you will receive a tracking link by email once your order has been dispatched.

Incorrect address
Customers are responsible for providing accurate shipping information. UNBOUND is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete addresses.

Lost or delayed parcels
If your parcel appears delayed or lost, contact us at unbound@info.com. We will do our best to assist, but carrier investigations may be required before a replacement or refund can be considered.

Refused or unclaimed packages
If a package is refused or returned unclaimed, any refund may be reduced by return shipping fees, handling costs, or other non-recoverable charges.